Delivering 5 Star Guest & Customer Service
Last updated 11/2023
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 988.42 MB | Duration: 0h 50m

Move your Hospitality Career forward, learn from a Hotel and Restaurant General Manager.

What you'll learn
The Difference between Guest and Customer.
Find out who your Guests are and how you identify them.
The Reason why you get complaints and how you meet your Guests Needs.
Getting more 5 Star Reviews by exceeding your Guests Expectations.
Requirements
This workshop is for those who love Hospitality and want to create better Guest Experiences. No prior knowledge is needed.
Description
Do you work in Hospitality? In a Guest facing role? You could be a Porter, Waiter, Receptionist, Bartender, Front Desk Agent.I have been in your shoes and I became a Hotel General Manager at 31 years old, managing one of the best resorts in the world where Guests pay $5000+ per night. I'm sharing my knowledge with you because I want our industry and you to move forward. By doing this course, you will gain confidence in your approach towards Guests. You will stand out from your colleagues, receive more reviews with your name in it and receive more tips. This workshop is for those who want to create better guest experiences.How do I prevent complaints and get 5 Star reviews instead? How do I know what a guest needs before they even ask? Looking after a business guest requires a different approach than connecting with a family or a couple celebrating a special occasion. The course is structured into 4 modules:Guest TypesIdentifiersNeedsThe Extra MileThis is the Luxury Hospitality approach that works in a Fine Dining Restaurant, a 5 Star Hotel but also in a Diner, Pub or Budget Hotel. Get on board now to not only become a Guest Service Superstar, but also to become a part of our growing community of Hospo workers! We are offering this course for half price until the end of 2023.
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Module 1
Lecture 2 1. Guest Types
Section 3: Module 2
Lecture 3 2. Identifying Guests
Section 4: Module 3
Lecture 4 3. Needs & Expectations
Section 5: Module 4
Lecture 5 4. Exceeding Expectations
Section 6: Recap
Lecture 6 Recap
Anyone who works in Hospitality, a Restaurant or Hotel.,Hospitality Professionals or Beginners who already are or want to be Guest facing.,Waiters, Waitresses, Front Of House Attendant, Front Office Attendant, Receptionist, Porter, Concierge, Guest Service

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